Support
Based on your needs, our on-site or remote support is designed to keep networks running at top health with maximum up-time.
Types of Support
On-Site
We offer on-site PC Support and Networking Support services on a full-time, part-time, and customized basis. Our process is dependent on your school’s individual needs.
Remote
Our remote PC Support and Networking Support services are supplied through a customizable “bank of hours”—a great solution for those with independent IT departments in need of additional support.
RMMS
DCTS offers enhanced support through our Remote Monitoring & Management Services (RMMS). This platform implements proactive monitoring designed to keep networks running at top health, and with maximum up-time.
Networking Issues
We will diagnose, repair, and make recommendations related to current and potential future networking issues.
Wireless Transmission Challenges
Connectivity is important. We use state-of-the-art equipment to detect blind spots and resolve wireless transmission issues around your district.
Other Forms of Support
Technology Portal
Our internal Technology Portal houses important data necessary to helping our staff serve your district efficiently.
Extra Manpower
Some jobs require an extra set of hands. Whether its device rollout or imaging devices, whatever your needs, we’re here to assist.
Device Repair & Warranties
Breaks happen, but our repair services will get you back on track! With convenient pick-up and drop-off options we will identify defects, complete a warranty review, and process the repair accordingly.
